BOOKING AND CANCELLATION TERMS AND CONDITIONS
Best internet rate available

In case of cancellation or modified up to 7 days before date of arrival, no fee will be charged

In case of cancellation or changes made after this date will be charged 100% of the full amount of the stay.

PREPAID BOOKING/NON REFUNDABLE

If you book and pay now, you will have an immediate discount.
Please note: if canceled, modified or in case of no-show, the total price of the reservation will be charged

PAYMENT: The total price of the reservation will be charged on the day of booking.

CHECK-IN: starting at 3PM until 8PM. the reception is not open 24 hours a day, therefore, in case of delay please inform us of your arrival time in order to organize your welcome at the best.

CHECK-OUT: by 10:00 AM

TAX INVOIVE NON-REFUNDABLE RATE
We remind you that,upon confirmation, the amount of the reservation will be charged and a receipt will be issued. If you need an invoice, please enter your company details (including VAT number / TAX CODE and SDI code) among the "Special Requests".
Otherwise we will issue a simple receipt and the subsequent cancellation will not be possible.


CREDIT CARD INFORMATION
Credit Card information is required in order to guarantee your reservation. Your credit card will be not charged until your arrival or departure or if the cancellation deadline has passed. Please be sure to insert a correct Credit Card Number. If has been transmitted an invalid expiration date and/or an invalid number the reservation is automatically cancelled without notice! Please check carefully that the expiration date is still valid in coincidence of the cancellation policy time.

Dear Customer,

In accordance with applicable privacy laws (EU Regulations n. 679, 2016), we would like to take this opportunity to inform you that your personal information will be processed in an ethical and transparent manner, only for lawful purposes, and in a manner that safeguards your privacy and your rights.

Processing takes place manually and using IT tools, and is done for the following purposes:

1. To obtain and confirm your booking of accommodations and other services, and to provide such services as requested. Since this processing is required to define our contractual relationship and to perform under our contract with you, your consent is mandatory. Should you refuse to submit your personal information, we will not be able to confirm your booking or provide you with the requested services. Processing shall cease after you check out, although some of your personal information may (or in some instances, has to) continue to be processed for the purposes and in the manner described below;

2. To comply with our “Public Safety Law” (Article 109 Royal Decree n. 773, 18/6/1931) which requires that we provide identification data of our guests to the police, for purposes of public safety, in the manner established by the Ministry of the Interior (Decree of 7 January 2013). Data submission is mandatory and does not require your consent. Should you refuse to provide such information, we will not be able to host you in our hotel. Data acquired for such purposes shall not be retained by us;

3. To comply with applicable administrative, accounting, and tax regulations. For these purposes, your consent is not required. Personal information is processed by us and our persons in charge of data processing and is disclosed outside the company only when and if required by law. Should you refuse to submit the required data for the above purposes, we will not be able to provide you with the requested services. Data acquired for such purposes is retained by us for the required statutory period (10 years – or longer, in case of tax audits);

4. To speed-up check-in on your next visit to our hotel. For such purposes, upon obtaining your consent at the time of check-in (which can be revoked at any moment), your information will be retained and will be used the next time you are our guest, for the reasons listed above;

5. To send you advertising messages and updates on special offers and promotions. For this purpose, upon obtaining your optional consent, your information shall be retained and will not be disclosed to third parties. You may revoke your consent at any moment;

We also would like to inform you that the European Regulation grant you certain rights, including rights of access to, adjustment, erasure, limitation of, or objection to the processing of your data, as well as data portability rights, when and insofar as applicable (Articles 15-22 of the EU Regulations n. 679, 2016). You can also file a complaint with the Data Protection Authority, according to the procedures set forth under applicable regulations.


For any other concern, and to assert your rights under the EU Regulation, please contact:

Data Controller and Privacy manager:

Le Dimore Snc di Barbara G. Ripamonti e Cesare Giacomelli
via Borromeo 67
50026 San Casciano Val di Pesa (FI)


Email: [email protected]